Hybrid Senior Digital AI Professional Services Consultant

at Genesys

• Job title: Senior Digital AI Professional Services Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: $110,600 - $194,400 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Java, PHP
• Location requirements: Hybrid, United States

About the role

• AI Consultant developing and delivering AI-driven solutions for Genesys clients. Consulting on various AI products and leading project execution and presales support.

Responsibilities

• Engage with clients to understand their needs and provide expert advice on AI solutions.
• Assist in the preparation and delivery of presales presentations and proposals.
• Conduct technical workshops and demonstrations of Genesys AI products.
• Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions.
• Lead project work from inception through to successful delivery.
• Ensure AI solutions are integrated seamlessly with client systems and processes.
• Provide ongoing support and consultation post-deployment to ensure maximum value realization.
• Monitor and optimize deployed AI solutions for performance and effectiveness.
• Stay up to date with the latest developments in AI technology and use cases.
• Gain in-depth knowledge of the entire Genesys Cloud Digital suite.
• Participate in ongoing training and professional development.
• Work as a team player to the organization.
• Provide feedback to the product organization about issues found in API’s, product, documentation or architecture.

Requirements

• BS/MS/BA or equivalent in Computer Science, Engineering or related field.
• 6 + Years of experience leading software development/Professional services projects in a technical capacity
• 3 + Years of experience with commercial IVR applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines.
• Additional computer languages such as PHP, Java or C# is a plus.
• 3+ Years of experience working with bots on platforms like Google Dialogflow and Amazon Lex.
• Must include webhook/fulfillment experience and development skills.
• Demonstrated experience in a customer facing role and handled difficult customer situations.
• Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics.
• Ability to work independently on routine duties or projects with general instructions on new assignments.
• Ability to take initiative and work on new product features.
• Demonstrate solid analytical programming and problem-solving skills.
• Quick learner on new technologies and product features.
• Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must.
• Having similar capabilities in other languages is a plus.
• Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules.
• May assist with resolving escalated customer issues that originated with customers or partners.
• Willingness to travel.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments