IT - Systemadministrator managing IT infrastructure and support at Funkwerk Oltmann GmbH in Berlin. Responsibilities include system administration, network management, and IT security strategies.
GT
Hybrid Tier III Administrator
Posted 3 weeks ago
About the role
- Tier III Administrator providing technical support for Defense Information Systems Agency's Global Video Services. Troubleshooting video services integration and enhancing customer satisfaction with incident management.
Responsibilities
- Provide support to Defense Information Systems Agency (DISA) Global Video Services (GVS)
- Enable the integration of video services into the Department of Defense
- Troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets
- Handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues
- Review incident databases, develop and maintain routine operational metrics reporting, and provide detailed helpdesk metrics
Requirements
- 6+ years of related experience
- Bachelor’s Degree in Computer Science or related field
- Active Secret security clearance
- CompTIA Security+ or similar for IAT Level II DoD 8570 certification
- Expertise in developing, maintaining and contributing to technical and process documentation
- Experience with M365 Teams
- Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks
- Ability to thrive in a highly collaborative, fast-paced, growth-focused environment.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off
- Flex work weeks where possible
- Variety of paid time off plans including vacation, sick, personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life insurance
- Business travel and accident insurance
Job title
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