Senior Product Manager overseeing enablement of new payment products and services at TELUS. Driving collaboration across teams to enhance customer experience and project delivery.
GT
Hybrid Revenue Operations Manager
Posted 3 months ago
About the role
- RevOps Manager ensuring clear communication and service delivery standards in federal IT. Leading cross-functional programs to improve efficiency and enhance customer satisfaction.
Responsibilities
- Own the service catalog, communications, training/adoption programs, and Voice-of-Customer loop
- Standardize how services are requested, launched, communicated, and measured
- Champion requests to enterprise design patterns, increasing Tier-0/1 self-service
- Enforce a single playbook for communications in a multi-vendor environment
- Facilitate workshops with stakeholders and drive consensus in complex environments
Requirements
- Bachelor's Degree
- 10+ years in enterprise IT service management, product operations, or customer success
- At least 3 years leading cross-functional programs at federal scale or Fortune 500
- Demonstrated ownership of a service catalog and outcomes-based SLAs/SLOs/XLAs
- Hands-on experience running VoC programs, QBRs/MBRs, and release/change communications
- Proven success operating in multi-vendor / SIAM environments with shared KPIs
- Experience aligning operations to frameworks such as ITIL 4 / ISO 20000, NIST CSF/RMF, Zero Trust/TIC 3.0, and FinOps/TBM
- ITSM & CMDB: Expert in ServiceNow
- Observability & SRE: Comfortable reading SLO dashboards
- Analytics & Reporting: Builds executive-ready scorecards in Power BI/Tableau
- Cloud & Platform Literacy: Working knowledge of AWS/Azure/GCP services
- Security & Compliance Awareness: Knows how operational communications intersect with Zero Trust
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you build your skills and own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and 10 company-paid holidays
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