Call Center Representative for handling inbound customer calls from shareholders and financial professionals. Supporting clients in processing significant financial decisions and providing real - time information solutions.
About the role
- Call Center Representative providing support for healthcare clients in Conway, AR. Handling inquiries and resolving client issues while collaborating with team members and adhering to service level agreements.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manager overseeing performance initiatives for CCO Program & Channel Management at Navy Federal. Collaborating with Digital Channels to enhance communication strategies and member experiences.
Outreach Analyst/Call Center Representative supporting the Peace Corps by providing customer service. Candidates must be located in Texas and hold a secret clearance.
Customer service representative responsible for handling mobile client inquiries and providing excellent service in Lima. In the call center with a full - time contract and a hybrid work setup.
Customer Support role handling mobile customer inquiries via phone in a call center environment. Providing excellent service and growth opportunity within company.
Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.
Senior Analyst driving strategic planning at Winover, a credit recovery expert. Focus on operational performance through analytical insights and strategic actions.
Agentes de Atendimento N1 no home office, focados no atendimento de E - commerce chocolate. Trabalhando em equipe e orientando clientes em processos e sistemas.
Contact Center Agent at NBT Bank responsible for customer inquiries through various channels. Support customers with account and product information while ensuring a positive experience.
Senior Analyst responsible for providing data - driven insights to enhance call center performance at MFSG Technologies. Collaborating with teams for continuous operational improvement.