After-Sales-Specialist providing technical support for customer service systems and managing spare parts selection and logistics. Coordinating repairs and service operations along with documentation and customer contact.
Responsibilities
Technical support and handling of after-sales services for passenger information systems
Identification and selection of suitable spare part components
Analysis of fault patterns and assessment of possible causes
Coordination of repairs, replacement units and service deployments
Spare parts management including demand forecasting, inventory allocation and pricing
Preparation of quotes and orders as well as complete order processing in SAP
Documentation of complaints/issues in JIRA Service Desk
Support with inventory counts, quality reviews and process optimizations
Maintaining customer contacts and occasional deputizing for the Head of After Sales Service
Requirements
Completed commercial or technical vocational training with technical understanding of electronics, IT systems or mechatronics
Good knowledge of electronic components such as power supplies, CPU boards and displays
Experience in spare parts or service handling for technical products is an advantage
Knowledge of logistics and warehousing processes
Confident user of MS Office and SAP
Ability to analyze fault descriptions
Structured, independent and solution-oriented way of working
Strong communication and negotiation skills
Very good German and English skills, both spoken and written
Benefits
An interesting working environment in a future-oriented company
Long-term job security
Opportunities for professional development
Structured onboarding with support from colleagues
Flat hierarchies and short decision-making paths
Convenient road access for commuters
Lively company culture with after-work events
Employee discount program for a wide range of services and products
Job title
After-Sales Specialist, Spare Parts, Customer Support
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