Director of Autopilot Managed Services for compliance solutions. Guiding business growth and enhancing team performance at AgentSync.
Responsibilities
Cultivate a high-performing team by developing individual team members and setting clear expectations and definitions of success for the team
Evaluate, develop, and make recommendations for all of our managed services offerings - including pricing, bundling, and delivery
Manage the PnL for Autopilot services
Deliver a thoughtful, long-term roadmap for managed services, aligned with the corporate strategy, to optimize the success of our business overall
Definition, execution and reporting on the team OKRs
Create and improve team operations, including processes to optimize collaboration across teams, and documentation
Investigate, define, and implement automations to drive efficiency and accuracy; own the metrics for the team to get you there; be obsessed with measurement and continuous improvement for both the business and the customer value delivered
Collaborate closely with the product team to share feedback on pain points and bottlenecks, and to provide guidance on future features and enhancements
Collaborate closely with the customer success team to ensure value for our shared customers, including handling customer escalations
Collaborate closely with automation engineers and our analytics team to understand how processes can be optimized or automated
Collaborate with third party vendors to build partnerships that result in measurable growth or ROI for the business
Requirements
5+ years of strategic managed services leadership, licensing operations, or product management leading a services portfolio
2+ years of leading & developing a high-performing team
A strong track record of problem solving and a “roll up your sleeves” mentality
Experience in the insurance or insurance compliance industry, including licensing compliance
Experience with Salesforce is a plus
High growth startup experience is a plus
Benefits
Annual company bonus program
Equity in the form of stock options
Health Benefits
Medical - Cigna plans with 100% employer paid premiums on 2 plan options
Dental - 100% paid premium plan for you and your dependants
Vision - 100% paid premium plan for you and your dependants
Employee Assistance Plan
401(k) retirement savings plan
HSA employer contributions
Flexible PTO
12 paid holidays per year
12 weeks parental leave w/generous return to work stipend
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