Virtual Store Manager handling customer inquiries for storage solutions via various communication channels. Assisting with reservations and providing excellent customer support.
About the role
- Assistant Manager in Fragomen's Coordination and Shared Services Team providing operational support for immigration. Leading team development and ensuring smooth daily operations across multiple offices in Poland.
Responsibilities
- Responsible for the day-to-day management and development of the Coordination and Shared Services Team
- Provide administrative and operational support to immigration caseworkers and consultants
- Work closely with the Manager to ensure daily operations run smoothly
- Ensure that resources are optimally allocated and service delivery meets firm-wide standards
- Identify and implement simple, effective, and low-cost operational solutions
- Collaborate with the global team to align support processes
- Foster a culture of practicality, accountability, and continuous improvement
- Lead and develop Coordinators, ensuring consistent service quality and professional growth
- Oversee daily operations, workload distribution, and capacity management within the team
- Manage administrative processes including onboarding, offboarding, and Workday updates
- Monitor operational performance and ensure compliance with internal procedures and quality standards
- Act as the main escalation point for process and workflow-related queries
- Partner with internal stakeholders to roll out new service areas
- Produce and review team metrics and reports to track performance and identify improvement areas
- Promote a culture of collaboration, accountability, and continuous learning.
Requirements
- Polish Inbound immigration experience
- Polish Subject Matter Expert on corporate immigration matters
- Proactive and highly organised with a strong client-facing background
- People management experience
- Experience managing a varied portfolio of clients
- Strong background in process management and operational efficiencies
- Ability to manage a high case load as per business need
- Strong attention to detail and a high level of productivity
- Ability to multitask in a fast-paced environment with competing demands
- Ability to meet the assigned deadlines and communicate progress to the Manager
- Flexibility and initiative in your approach
- Ability to develop strong working relationships with team members
- Excellent written and verbal communication skills
- Good organisation skills with the ability to plan, prioritise, meet deadlines and manage multiple projects
- Professionalism, quality service, and a “can do” attitude.
Benefits
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: Private Medical Insurance
- Protection and Security: Pension scheme
- Professional Development: Access to our e-learning platform
- Hybrid Work Arrangements: The Firm embraces a global hybrid working policy.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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