Senior Solutions Engineer managing technical responsibilities for enterprise automation with global customers. Located in Berlin, handling pre-sales and post-sales operations across multiple regions.
Responsibilities
Pre-Sales Technical Leadership (Rendition Server)
Partner with Sales across EMEA, US, and APAC to drive technical wins
Support closed markets including Japan, China, Taiwan, and Korea
Enable channel partners, SIs, and resellers
Run technical discovery, architecture discussions, demos, and scenario-based positioning
Own technical responses for RFPs/tenders and help customers build internal approval cases
Set up and support customer trials (typically 6 weeks to 6 months)
Post-Sales & Production Ownership
Provide post-sales technical ownership for ~55 enterprise customers worldwide (plus growing eSign environments)
Support both direct and partner-led deployments
Serve as an escalation point for production environments where downtime isn’t an option
Support large-scale deployments processing hundreds of millions to billions of pages per year
Engage customers via Salesforce, email, and direct calls to drive resolution and stability
Product Partnership (Enterprise Automation)
Work closely with Product Management on planning, prioritization, and release readiness
Support integration efforts across Rendition Server, Smart Redact Server, and IDP
Join customer conversations tied to security audits, architecture reviews, and feature requests
Intelligent Document Processing (IDP) Enablement
Identify strong-fit customers and use cases for IDP
Participate in internal strategy and planning calls
Co-lead customer engagements as the technical solution owner
Position IDP as an enterprise solution and entry point during presentations
Optional Areas (Nice to Have / Depending on Need)
PDF Compressor: help with complex escalations and renewal/support situations
CVision legacy products: advanced support for OpenText integrations (Captiva, Documentum)
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