Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Market Analyst leveraging data to support client acquisition and competitive strategy in automotive retail at Fortbras. Responsible for developing actionable insights and performing market analysis.
Responsibilities
- Act as the reference for market intelligence and data, transforming internal and external information into actionable insights to support new customer acquisition, anticipate competitor moves, and guide Fortbras' commercial strategy.
- Analyze market, competitor, and sales data to identify opportunities for acquiring new customers.
- Build and maintain executive and operational dashboards focused on decision-making and commercial performance.
- Develop analyses of market potential, customer segmentation, and regional opportunities.
- Support the definition of the new customer acquisition map (B2B, mechanics, and end consumers).
- Translate complex data into clear narratives and practical recommendations for Sales, Marketing, and leadership teams.
- Track acquisition KPIs including acquisition, activation, repurchase, initial churn, and channel-level productivity.
- Work closely with the commercial team, supporting pilots, tests, and growth initiatives.
Requirements
- Bachelor's degree in Business Administration, Economics, Engineering, Statistics, Marketing, or related fields.
- Solid experience in data analysis applied to business.
- Proficiency in building dashboards with Power BI, Tableau, Looker, or similar tools.
- Experience with market information sources such as Nielsen, GeoFusion, etc.
- Advanced Excel / Google Sheets skills.
- Knowledge of SQL (desirable).
- Experience with sales data, CRM, customer data, or commercial intelligence.
- Previous experience in retail, distribution, B2B, or regional markets is a plus.
Benefits
- ALL PEOPLE ARE WELCOME: We encourage applications for all roles regardless of gender, sexual orientation, race/ethnicity, age, or disability.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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