Key Account Manager responsible for managing ecommerce business for leading brands in Southeast Asia. Working across multiple platforms and ensuring account success with strategic planning and execution.
About the role
- Customer Advocate at Forcepoint enhancing customer relationships and driving retention through effective security solutions. Manage post-sales lifecycle while providing exceptional support and collaboration.
Responsibilities
- Own post-sales customer lifecycle including onboarding and expansion
- Build strong relationships with executive and technical stakeholders
- Drive customer advocacy and satisfaction
- Provide expert guidance on security solutions
- Collaborate with internal teams for successful deployments
- Identify risks and drive mitigation strategies
- Advocate for customer needs with product teams
Requirements
- 3+ years in customer success or account management
- Strong understanding of security technologies
- Experience in project management methodologies like PMO / PMP
- Familiarity with Lean / Six Sigma principles
- Excellent communication skills
- Ability to build executive relationships
Benefits
- Health insurance
- Paid time off
- Flexible working arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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