Sales Order Processor supporting Mobile Sales team and ensuring efficient provisioning of mobile services for Focus Group. Involves direct client interaction and managing customer accounts.
Responsibilities
Deliver outstanding customer service at all times
Provision of mobile orders for all major networks via Wholesale and Distribution carriers
Assist and support mobile sales team
Direct interaction with client and sales team via email, calls and face to face
Managing customer accounts
Updating system for handset orders and invoicing
Handset purchasing through 3rd party suppliers
Answering questions about products and services
Monitoring calls and ensuring call waiting is kept to a minimum
Communicating with different sectors of the business
Requirements
Excellent organisational and time management skills
Effective at managing multiple competing priorities
Maintaining a high workload
Excellent telephone manner and skills
Deliver outstanding level of customer service via phone, email and letters
Administration experience, using excel and word
Ability to use own initiative
Excellent attention to detail
Experience with CRM databases
Ability to meet deadlines
Benefits
Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Enjoy paid volunteering days to support causes you care about.
Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
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