VP Contact Center Support managing multi - channel operations for US military community. Ensuring alignment with strategy and delivering optimal performance in service objectives.
About the role
- Manager leading a team in the Fraud and Disputes Contact Center at FNBO. Responsible for overseeing operations and developing staff in a hybrid working environment.
Responsibilities
- Lead a team in the Fraud and Disputes Contact Center
- Monitor and verify potential fraudulent activity
- Create cases for disputed transactions
- Ensure staff development and achievement of business goals
- Manage daily operations according to procedures
Requirements
- High School Diploma or GED
- 1+ years of Leadership or Management experience
- 3+ years Contact Center experience
- Proficient in Microsoft Office experience (Word, Excel, Power Point, Outlook)
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Cloud Contact Center Developer supporting AWS Connect platform at Pacific Life. Architecting solutions and integrating AI to improve customer experience and operations.
VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
Call Center Agent engaging with potential customers and developing sales strategies in a hybrid work environment. Responsible for managing customer relationships and contributing to sales goals.
Call Center Representative for handling inbound customer calls from shareholders and financial professionals. Supporting clients in processing significant financial decisions and providing real - time information solutions.
Manager overseeing performance initiatives for CCO Program & Channel Management at Navy Federal. Collaborating with Digital Channels to enhance communication strategies and member experiences.
Outreach Analyst/Call Center Representative supporting the Peace Corps by providing customer service. Candidates must be located in Texas and hold a secret clearance.
Customer service representative responsible for handling mobile client inquiries and providing excellent service in Lima. In the call center with a full - time contract and a hybrid work setup.
Customer Support role handling mobile customer inquiries via phone in a call center environment. Providing excellent service and growth opportunity within company.
Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.