Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
FS
Hybrid Application Analyst 2
Posted last month
About the role
- EPIC Application Analyst 2 designing and supporting Information Services technology to maximize organizational performance. Collaborating with teams to enhance workflow and process design.
Responsibilities
- Designs, configures, supports, and maintains accurate and efficient Information Services technology, applications, and programs
- Provides technical, systems, and applications support to FMOLHS facilities and users for Epic systems
- Provides ongoing analysis and problem-solving to ensure technology integration in effective workflow and process design
- Facilitates Epic vision development, solution design, standards guidance, project scoping, IS strategy integration, and implementation of efficient, high-quality technology and applications systems
- Evaluates technology, systems, and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions
- Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems
- Participates in solution testing and documents clear and concise system descriptions
- Collaborates with FMOLHS Information Services, leaders, team members, and end users to develop efficient, cost-conscious technology and applications system specifications
- Develops and implements data-driven performance improvement methodologies
- Ensures security, integrity, and privacy of FMOLHS data in conjunction with policies and procedures
Requirements
- 3 years' experience as IS System Application Analyst
- 1-year Epic Certified analyst
- 5 years' experience in health care clinical or business operations
- Bachelor's Degree or 4 years' experience as licensed health care clinical professional, business operations or information systems
- Attend and achieves applicable Epic education course certification
- Occasional pressure due to multiple calls and inquiries
- Subject to many interruptions
- Occasional travel
- Frequent use of hands and fingers
- Good visual and hearing acuity
- Mostly sedentary work
- Good interpersonal/human relations skills
- Good oral and written communication skills
- Problem solving and critical thinking skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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