Office Manager overseeing diverse operational tasks for a flooring franchise in Grand Rapids. Supporting a fast-moving team and ensuring efficient project coordination in a hybrid environment.
Responsibilities
Use QuickBooks to track revenue, expenses, invoices, and bill payments
Maintain accurate financial records and assist with basic P&L visibility
Complete job costing after each project to track true margins vs quoted margins
Follow up quickly with digital leads and schedule them in InspireNet
Communicate clearly with customers about timing, process, and installation details
Support local marketing activities and help drive inbound leads
Ensure each job is properly planned and scheduled
Coordinate materials, deliveries, and labor
Receive and stage materials when deliveries arrive
Create detailed work orders outlining pricing, materials, and services
Keep inventory updated for regularly stocked materials
Help define and reinforce our desired culture and ways of working
Continue learning about flooring products and processes; grow into an internal expert
Help maintain a positive social media presence
Work with owner to identify best practices in marketing our business
Requirements
Experience with QuickBooks (QuickBooks Online preferred)
Strong organizational and administrative skills
Clear, friendly communication – both written and verbal
Ability to coordinate multiple moving parts and follow through reliably
Comfort working in a hybrid environment (majority in office, limited hybrid time)
Bonus: experience in construction, home services, or a trades-based business
Benefits
Use of company vehicle when on the job
Focused training specifically for your role
Growth, both professionally and financially
Attendance at yearly convention for Floor Coverings International
Family first philosophy that understands work-life balance
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