Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Senior Support Engineer resolving Tier2/Tier3 connectivity problems in telecom. Troubleshooting technical issues and collaborating with customers and teams in IoT environment.
Responsibilities
- Troubleshooting of deep technical issues
- Solve Tier2/Tier3 connectivity problems in the telecom domain
- Participate in troubleshooting sessions with customers and other floLIVE teams
- Following up on technical queries and providing prompt feedback
- Follow agreed SLAs
Requirements
- Deep understanding of mobile core networks (2G/3G/4G/5G)
- Experience with Telecom networks – (HLR/HSS; GGSN/PGW; Diameter; GTP; SIGTRAN) is an Advantage
- Experience with the European MNO market is an advantage
- Experience with solving IoT devices/Connectivity issues
- Excellent customer relation expertise
- Minimum of 3 years of experience in similar positions
- Excellent communication skills : Capable of explaining technical issues and successes to other members of the team and the clients.
- Creating documentation : We follow a strict documentation process
- Improvement focus : Have a proven ability to learn new technologies and put them into practice.
- Fluent written and spoken English - a MUST
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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