Service Desk Analyst providing level 1 IT support at FleetPartners. Ensuring customer satisfaction by troubleshooting and resolving IT issues while maintaining a collaborative environment.
Responsibilities
Handle internal Technical Support calls and triage tickets submitted through Jira’s Service Desk portal.
Troubleshoot and resolve level 1 IT issues, escalating tickets to level 2/3 support when required.
Windows desktop support.
Provision new hardware and software installations.
Monitor servers and core applications.
Requirements
Minimum 1 year of experience in Technical Support
Hands‑on experience with Active Directory
Working experience with Office 366 with proficiency in Windows and Microsoft application support
Basic networking skills
A commitment to delivering excellent customer service.
Benefits
Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
A ‘Dress for your Day’ policy
Business hours - no weekends or late nights! Hello work life balance!
Accelerate your career with tailored learning, development programs, and real growth opportunities
Rewards programme, including a range of discounts from a variety of retailers
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