Analyst responsible for post-sale services in health and insurance at Itaú, ensuring the best customer experience post-purchase through effective management.
Responsibilities
Customer service and post-sales management for health and dental plans;
Maintaining and managing member records and movements within health plans;
Adjusting and renegotiating plans based on client needs;
Billing validation and financial control;
Providing support to beneficiaries and corporate HR;
Building relationships with the Commercial team and health plan operators.
Requirements
Analytical ability;
Collaboration;
Written communication;
Verbal communication;
Customer focus;
Ability to work under pressure;
Organization;
Teamwork;
Knowledge of health and dental insurance plans;
Knowledge of ANS (Brazil’s National Supplementary Health Agency) regulations and applicable legislation for health and dental plans;
Intermediate knowledge of Microsoft Office (Excel, PowerPoint, Word);
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