Hybrid Collections Officer

at FleetPartners

• Job title: Collections Officer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, North Sydney, Australia

About the role

• Collections Officer managing delinquent portfolios for FleetPartners across Australia and New Zealand. Involves liaising with customers and stakeholders to reduce risk and delinquency.

Responsibilities

• Liaising with internal staff, customers and related stakeholders to reduce the risk and delinquency of the Fleet portfolio.
• Manage a portfolio of delinquent contracts across AU and NZ
• Identify and manage contracts that move into Financial Hardship, Administration and/or Liquidation
• Issue repossession and legal instructions when required and manage process
• Maximise asset disposal returns when vehicles are repossessed and/or returned, coupled with end of term obligations such as unfair wear and tear costs
• Supporting the Accounts Receivables function with the collection of payments from customers and recording into the systems or supporting worksheets, execution of reconciliation or financial control checks, and processing of customer requests.

Requirements

• At least 3 years’ experience managing a delinquent portfolio or in a similar recoveries/collections role
• Strong analytical skills with excellent attention to detail and the ability to prioritise effectively
• Solid knowledge of contracts in Administration and Liquidation, and an understanding of legal processes
• Experience issuing repossession instructions and managing legal referrals
• Sound understanding of compliance and legislative requirements, including Equifax reporting, the Privacy Act and National Privacy Principles
• Exposure to operating and finance vehicle leases (highly regarded)
• Excellent written and verbal communication skills, with confidence managing difficult conversations
• Intermediate computer skills, including Excel and accounting/finance systems

Benefits

• 27 days of annual leave per year.
• Hybrid work flexibility - we are open to Sydney or Melbourne applications
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
• Ongoing training to help you develop and grow with real career development opportunities
• Rewards programme, including a range of discounts from a variety of retailers.
• An extensive range of other employee benefits.