Manager responsible for SalesForce Application Support at M&G Global Services. Provide 24x7 support, enhance stakeholder delight and maintain issue tracking.
About the role
- Customer support student role providing support for leading telecom clients like Deutsche Telekom and Vodafone in Aachen. Focus on customer communication, problem-solving, and sales opportunities.
Responsibilities
- Customer care and communication: You are the first point of contact for customers
- Advice & support: You answer questions, resolve issues, and delight customers
- Value-added sales: Every customer interaction is an opportunity
- Multichannel communication: Whether via chat, email, or phone – you communicate professionally
Requirements
- Excellent written and spoken German is essential for this role
- You are a registered student and can support us for at least 12 hours per week
- Strong communicator: You interact well with people and understand their needs
- Empathy & helpfulness: You identify what customers need and find tailored solutions
- Reliability & self-organisation: You stay composed and work reliably even in stressful situations
- Experience? Not required! Whether you are switching fields or have prior customer contact experience – your motivation counts with us!
Benefits
- Subsidised Deutschlandticket (Germany public transport pass)
- Employee discounts
- Free snacks & drinks
- Remote work (home office) available after onboarding and probation period
- Comprehensive onboarding
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