Customer service representative for Deutsche Telekom and Vodafone inquiries in Aachen. Providing support and multichannel communication while ensuring customer satisfaction.
Responsibilities
Customer care and communication: First point of contact for existing customers of Deutsche Telekom and Vodafone
Advice & support: Answer questions, resolve issues and delight customers — transparent, always service-oriented, and with an eye for sales opportunities
Value-added sales: Whether through contract optimization or closing new contracts — you provide sustainable, pressure-free advice with the goal of creating long-term customer satisfaction
Multichannel communication: Whether via chat, email or phone — you impress with professionalism, friendliness and clear communication
Requirements
Strong communication skills, empathy & helpfulness: You identify what customers need and find tailored solutions
Reliability & self-organization: You keep track and work dependably even in stressful situations
Language skills: Very good German language skills, both spoken and written, are essential for this role
Experience: Not required — motivation counts!
Benefits
Secure position in a growing company with a permanent (open-ended) contract
Pleasant working environment with team spirit, a relaxed atmosphere and a positive mood
Comprehensive onboarding: Structured, paid training to ensure you start well prepared
Attractive compensation: €2,410 base salary (full-time) plus performance-related bonus and unlimited sales commission — your effort pays off
Hybrid working after the probationary period for greater flexibility
Attractive perks such as a subsidy for the Deutschlandticket (Germany public transport pass), employee discounts, snacks & drinks, and much more!
Job title
Customer Service – Customer Advisor, Support & Sales
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