Solutions Architect designing and implementing complex solutions at MassMutual. Collaborating with teams to deliver technologies for sales and distribution processes enhancing business outcomes.
About the role
- Mid-Market Solutions Consultant driving customer engagement for large enterprises with Five9's cloud and AI contact center solutions.
Responsibilities
- Partner with Mid-Market Sales to uncover customer goals and build tailored Five9 solutions.
- Lead discovery sessions and translate business needs into scalable architectures.
- Deliver persuasive demos and executive-level presentations.
- Shape RFP/RFI responses with clear technical scope and integration plans.
- Collaborate with Product, Marketing, and Professional Services for smooth hand-offs and aligned messaging.
- Stay current on AI, automation, and contact center trends to guide customer innovation.
Requirements
- 3+ years in pre-sales or solution consulting for SaaS, CCaaS, or enterprise software.
- Strong presentation and communication skills with C-suite presence.
- Hands-on knowledge of CRM integration, IVR, APIs, and AI tools (AI agents, chatbots, IVA, generative AI).
- Technical fluency in telco/SIP and enterprise architecture.
- Bachelor’s degree or equivalent experience.
- Willingness to travel up to 50%.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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