Routing Enterprise Architect leading the design and automation of enterprise network solutions for federal and commercial clients. Collaborating to assess and optimize infrastructures for scalability and security.
FG
Hybrid IT Administrator – 1st/2nd Level Support
Posted 3 weeks ago
About the role
- IT Administrator responsible for first and second level IT support, incident management and hardware provisioning. Essential role in maintaining IT efficiency and user satisfaction in a hybrid work environment.
Responsibilities
- Handling incidents and service requests in first- and second-level support, including ticket creation, prioritization and communication
- Resolving standard tickets and fully documenting all activities in the ticketing system
- Setting up and provisioning laptops and mobile devices, and performing onboarding/offboarding processes
- Supplying materials and managing assets for hardware and mobile devices
- Handling security incidents (Level 1), license and printer assignments, and local software updates
- Assisting with telephony issues and meeting room equipment
- Ensuring high-quality service delivery and providing regular reports to the Head of IT & Organization
Requirements
- Completed technical training (e.g., IT Specialist for System Integration, IT Systems Electronics Technician, or equivalent qualification)
- At least one year of experience in IT support or IT administration
- Strong knowledge of installation, administration and configuration of IT systems
- Confident working with Windows Server, Windows Client, O365 and Azure
- Good communication skills when interacting with users and service providers
- Structured, reliable and documentation-focused working style with a strong solution orientation
- Team player with initiative and willingness to further develop technical skills
- Very good German language skills, spoken and written
- English skills at B2 level
- Valid driver's license (car)
Benefits
- 30 days of vacation and special leave days for certain occasions
- Flexible working hours (no shift system)
- Provision of work clothing
- Open to part-time employment
- Lease bike (company bike) available after the probationary period
- Company supplementary health insurance after the probationary period
- Benefit card after one year of service
- Free beverage service
- Various career paths for your personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Engineer II providing infrastructure support in Microsoft/VMware environments for Solstice Advanced Materials. Assisting with server management, software lifecycle, and backup operations during non - U.S. hours.
Pursuit Manager driving strategy and execution of high - profile pursuits for community development projects. Collaborating with various teams to enhance business development and growth objectives.
IT Supporter providing First Level Support for Hornetsecurity's cloud services in a hybrid environment. Responsibilities include monitoring services, troubleshooting partner issues, and maintaining documentation.
Health & Safety Helpdesk Administrator at Stallard Kane handling client inquiries professionally. Supports client onboarding and Health & Safety documentation under varying levels of experience required.
Director of IT Infrastructure designing and operating Azure cloud infrastructure for Edible Brands. Leading a team and collaborating with Engineering and Product teams on high - traffic digital services.
Help Desk Technician providing IT support to the U.S. Army at Fort Sam Houston. Responsible for desktop support, troubleshooting, and user assistance in various tech environments.
IT Support Specialist providing 1st & 2nd level support to employees. Engaging in ticket handling, hardware setup, and managing Microsoft 365 environment.
External Audit Manager leading financial audits and managing audit teams at Magone & Company. Overseeing audit processes and fostering client relationships in a tech - powered CPA firm.
Helpdesk Technician providing technical support and troubleshooting for the dental industry. Managing remote technical assistance while ensuring excellent customer service.