IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- Intern supporting IT infrastructure at Faber-Castell in São Paulo. Responsibilities include incident support, monitoring, and user training.
Responsibilities
- Support the team in IT incident management across environments such as Servers, SAP ERP (infrastructure), Office 365, Citrix, Active Directory, Backup, and others.
- Serve as Level 1 (L1) support, performing initial handling, triage, and escalation of incidents according to established procedures.
- Assist with documentation, tracking, and monitoring of issues, contributing to root cause identification and incident resolution.
- Provide support to business areas for tickets related to problems or configurations in corporate applications, ensuring continuity and proper functioning of systems.
- Assist with hardware-related tickets to help ensure devices are fully operational.
- Contribute to provision of technical support aimed at high availability and performance of platforms, and help with user guidance and training when needed.
- Respond promptly and correctly to client requests, logging, tracking, and resolving tickets according to technical procedures via phone, e-mail, instant messaging tools, and remote access.
Requirements
- Currently enrolled in a bachelor’s degree from 2nd year onwards in Information Systems, Computer Science, or Computer Engineering.
- Available to intern for at least 1.5 years.
- Knowledge/familiarity with technical support.
- Interest in the Infrastructure area.
- Determined, with ease in providing in-person support.
- Organized and able to prioritize tasks.
- Differentials:
- Previous experience of 1 year (or more) in Infrastructure.
Benefits
- Health insurance.
- Life insurance.
- Meal allowance.
- Transportation voucher or free parking.
- Discount on Faber-Castell products.
- Mental health program.
- Corporate University – Sapiência 360°.
- Faber-Castell school supplies kit.
- Hybrid model: 3 days on-site and 2 remote.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
IT Engineer managing internal systems and workflows to support employees at Float. You'll ensure operational reliability while building automations and improving processes.
Help Desk Dispatcher providing customer support by creating trouble tickets for user inquiries. Engaging with customers professionally to resolve issues via phone and email in a timely manner.
Lead ERP architecture and integration strategy for GE Vernova Power segment. Drive cloud transformation and alignment with enterprise solutions and architecture.
Enterprise Architect collaborating on Aerospace & Defense strategies at DXC Technology. Leading architecture governance, compliance, and Smart Factory initiatives with a focus on long - term program alignment.
IT Help Desk Technician providing end - user support and managing software/hardware solutions in a hybrid Azure environment. Seeking candidates with experience in account administration and troubleshooting.
Senior Enterprise Architect at Evertec reviewing architectural projects for the financial sector. Collaborating with global teams and ensuring adherence to best practices in software architecture.
Health Care Audit Manager at Armanino overseeing healthcare assurance engagements. Managing engagement workflows and providing mentorship in audit practices and compliance standards.
Audit Manager managing client portfolios and full audit assignments at PwC Middle East. Responsible for business development and advising clients on financial reporting and regulatory developments.