Incident Manager responsible for proactive support and resolution management for Comcast Business clients. Collaborating with technical teams to ensure timely resolution of customer issues while maintaining strong communication.
About the role
- Manager in Consulting Support Services at EY handling project management and coordination. Overseeing project financials, communication, and team management to drive efficiency and success.
Responsibilities
- Perform project management activities to include: Financial management, pricing scenario modelling
- Budget v/s spend tracking, Invoicing
- Work with solution architect on WBS, project planning using tools like Excel or MS Projects, Collection and tracking status of deliverables
- Set up/structure instances of PM tools and manage development lifecycle
- Create PMO playbooks, phase gate templates, other trackers
- Reporting and preparing intuitive dashboards for client team including senior leadership
- Prepare and manage RAID logs, Stakeholder register etc.
- Act as a central point of contact for the assigned project(s), manage communication plan
- Be insightful about the services the project provides and utilize that knowledge to make suggestions and/or recommendations
- Support quality and risk management, manage documentation
- Develop strong working relationships and leverage information gained to anticipate client needs
- Support RFI/RFPs with coordination and governance
- Manage deployment and utilization of team assigned, span of 10-20, Staff, Senior and AMs
- Manage operational activities like co-ordination, supervision, work allocation and compliance
- Source and share feedback with team members, contribute to mid-year/annual appraisal cycles
- Expand CSS integration across member firms through building networks and developing new services
- Involve in people initiatives including recruiting and training professionals and act as a role model
- Lead and collaborate on team and consulting level initiatives
- Quality control, review of the team's work, and ensuring overall adherence to SLAs and KPIs
- Facilitate transition of new work from project initiation to 'business as usual' and focus on continuous improvement/efficiency gains
- Flexible to work Onsite/work from office needed (hybrid)
- Willing to work on Indian Holidays as per client requirement
- Willing to travel, within the country and internationally as required.
Requirements
- Any Graduate/Post-graduate, preferably B.Com/BBA/Economics/B.Tech or master’s degree
- Good to have CSM/PSM, CAPM/Prince2/PMP, Project Management Fundamentals or Six sigma certification
- Previous relevant Industry or project management experience- ideally at least 8+ years with 1-2 years’ experience in mid-level management role
- Strong computer skills, including advanced Microsoft suit (Excel, power point presentation etc.)
- Strong presentation skills, ability to analyse data, draw business inference and summaries
- Must have skills Power BI, Power apps, MS Project, Visio, SharePoint
- Experience with JIRA/Confluence, Azure DevOps, Trello etc.
- Experience of Agile project management, understanding of Product backlog, EPIC & User stories etc.
- Strong English communication - both written and verbal
- Strong analytical/numerical skills, attention to detail even when dealing with routine tasks
- Confident, Assertive, with strong communication and influencing skills
- Prior experience working with Global cliental required
- Self-starter, excellent team player, organized and self-disciplined.
- Ability to work with senior leadership
Benefits
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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