Country Director overseeing Expleo’s UK Digital & Technology Services, focusing on delivery and growth. Driving strategic direction and operational performance with high-impact clients.
Responsibilities
Set the strategic direction for Expleo’s Digital & Technology Services across a portfolio of UK and global accounts.
Use a consultative engagement approach to position and deliver Expleo’s value proposition to new and existing clients.
Ensure high-quality delivery that meets or exceeds gross profit targets and client expectations.
Intervene proactively in delivery challenges, managing escalations and protecting both client satisfaction and Expleo’s reputation.
Oversee and challenge account growth plans, ensuring we continuously expand value and footprint within key clients.
Shape and propose solutions that address client business drivers, ensuring they are technically robust, commercially sound, and value-adding.
Partner with Sales and Engagement Managers through the entire sales lifecycle – from pre-sales and solution design to client review meetings and renewals.
Identify and develop upsell and cross-sell opportunities across our service portfolio.
Own the end-to-end operational performance of the UK Digital & Technology Services portfolio, including revenue, margin, utilisation, cost control, and delivery efficiency.
Define and continuously evolve the operating model across onshore, nearshore, and offshore locations, ensuring consistency and scalability.
Establish and manage clear delivery, financial, and operational KPIs; ensure performance is tracked, reviewed, and actioned.
Drive continuous improvement in processes, tooling, and ways of working to improve productivity, quality, and profitability.
Lead the Digital & Technology Services organisation, ensuring the right structure, capabilities, and capacity to meet current and future demand.
Hire, develop, coach, and retain senior talent, fostering a culture of empowerment, accountability, and high performance.
Build strong, collaborative relationships across regions, functions, and business lines to deliver integrated, standardised solutions for clients.
Requirements
Bachelor’s degree (or equivalent work experience) in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
Project Management qualification (e.g. PRINCE2, PMP, or similar).
Management qualification or equivalent years of demonstrable leadership experience.
One or more relevant industry certifications in project, programme or service management.
Additional relevant courses, certifications or an MBA are desirable but not essential.
Strong track record managing multi-shore delivery models (onshore, nearshore, offshore) in a consulting or services environment.
Exceptional client management skills at executive level, including building trusted relationships with C‑suite stakeholders (CEO, CIO, CTO, etc.).
Demonstrated success in designing and executing business-wide solution strategies that drive growth and improve profitability.
Deep experience supporting pre-sales, shaping complex solutions, and turning business opportunities into successful, profitable engagements.
Strong strategic thinking and problem-solving skills – able to spot trends, identify opportunities, and convert them into actionable plans.
Excellent communication and influencing skills – highly articulate and credible with internal and external stakeholders at all levels.
Strong financial acumen – comfortable with budgets, forecasting, and financial performance management.
Demonstrated experience fostering a culture of collaboration, inclusion, and high engagement across diverse teams.
Benefits
Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
Competitive company benefits
Always working as one team, our people are not afraid to think big and challenge the status quo
As a Disability Confident Committed Employer we have committed to:
Ensure our recruitment process is inclusive and accessible
Communicating and promoting vacancies
Offering an interview to disabled people who meet the minimum criteria for the job
Anticipating and providing reasonable adjustments as required
Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
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