Learning and Development Partner supporting talent and development aligned with business areas at NTT DATA. Building relationships and translating business needs into actionable talent L&D initiatives.
About the role
- Customer Success & Sales Training Specialist at Exoticca, a travel agency, responsible for planning and delivering training programs. Join a dynamic and multicultural team in Barcelona!
Responsibilities
- Plan, develop, and deliver new hire induction and refresher training.
- Liaise with operations and quality to assess and plan training needs.
- Keep up to date with all processes, procedures, and product changes.
- Review, amend, and update training content as appropriate.
- Measure and analyze training and trainer effectiveness to identify improvement areas.
- Assess training needs across teams.
- Help design, deliver and evaluate training for both technical and soft skills.
- Work in partnership with Operations to implement a continuous improvement culture and methodology.
- Create and administer agent Knowledge, analyze results and implement improvement initiatives.
- Facilitate workshops and development sessions as required.
- Keep up to date with knowledge of our products, pricing, promotions, and procedures.
Requirements
- Proven experience in the design, development, delivery, and management of end-user training for customer service and sales.
- Minimum of one (1) year of experience as a trainer.
- Familiarity with support in the travel/hospitality space, including airlines, hotels, and agencies, is highly preferred.
- C1/C2 level English (verbal, reading, writing) is required.
- C1/C2 level Spanish (verbal, reading, writing) is required.
- Familiarity with Salesforce, order management, and contact management systems/practices is a plus.
- Excellent working knowledge of GDS (preferably Amadeus) with a solid understanding of ticketing, reissuance, and refund processes.
- Certification from IATA or a travel institute is desirable.
- Professional training certification is a strong plus
- Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.
Benefits
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, private health insurance with Cobee.
- On-site work model: offices in Barcelona City.
- Permanent contract from the start.
- Travel packages at reduced prices!
- Referral bonus, if you bring people as talented as you.
- Unlimited coffee, team lunches, English lesson, bi-anual company parties.
- Becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Job title
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Salary
Not specified
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