Operations Supervisor managing performance and coaching staff in the mortgage services industry. Focused on client relationships and operational excellence within property preservation teams
Responsibilities
Manage performance towards department goals, providing necessary coaching, training and corrective action when necessary
Manage property preservation teams including but not limited to exception processing, bid processing, investor/insurer coordination, and first time vacant processing
Work with supporting groups to assure operational excellence including but not limited to network management office, quality program office, change management office, training
Be accountable for department profitability
Work to increase revenue opportunity, control losses, and maintain staffing resources
Develop and maintain relationships with clients, investors, and vendors
Handle interviewing, hiring, and disciplinary needs of staff
Manage time off requests of staff
Perform all other duties as assigned by management
Requirements
3-5 years of leadership experience
The ability to coach your team
The ability to multitask
The ability to work independently as well as within a team
Polished customer service skills
High School Diploma, prefer Bachelor's degree
Intermediate to Advanced PC skills, typing, and Microsoft Office proficiency required
Benefits
Health insurance
Vision insurance
Dental insurance
Life insurance
401(k) plans
Employee Stock Purchase Plan
Paid vacation
Paid sick time
Job title
Supervisor, Preservation Operations – Field Services
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