Virtual Assistant Principal providing educational leadership at Virtual Preparatory Academy of Arizona. Cultivating an inclusive community, managing academic programs, and improving student engagement.
About the role
- Senior Assistant Vice President role in overseeing transitions for Banking and Capital Markets clients. Responsible for managing projects, building capabilities, and leading client engagements in BPO.
Responsibilities
- The resource will be responsible in ensuring (through Program Leads that are leading specific client Transitions engagements) that the Transitions are successful.
- The resource will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.
- The resource will also lead new business pursuits (RFPs) to develop customized solutions.
- The resource is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.
- Execute transition of processes with end to end accountability.
- Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status.
- Establish organized ‘Ways of working’ through structured Governance Model and Escalation Matrix.
- Partner with the Business Transitions Team to ensure that program and project implementations are meeting or exceeding client and EXL expectations.
- Work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements.
- Perform Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities.
- The resource will be responsible to bring innovation to the Transitions function by developing new and improved frameworks that will enable more effective Transitions.
- Develop and implement training and development programs for Transitions Managers.
Requirements
- Graduation in any stream (essential)
- Post-graduation, business management (preferred)
- PMP, PRINCE2 certification (preferred)
- 12+ years of experience, most of which should be in BPO environment
- 8+ years of the BPO experience should be in Transitions
- 5+ years of core Project Management/ Solutioning experience.
- Should have Program Management experience of a small to medium size engagements
- Must have handled Transitions or Program Management or Operations in the Banking and Capital Markets (BCM) domain, with demonstrated understanding of industry-specific operations, risk, compliance, and client expectations.
Job title
Job type
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Degree requirement
Tech skills
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