AVP responsible for technical underwriting and account management of Middle Market construction programs. Seeking experienced candidates in casualty underwriting with established broker relationships.
About the role
- Driving transformation and ensuring client satisfaction in global BPO operations. Managing client relationships and overseeing delivery performance in F&A domain.
Responsibilities
- Delivery management
- Driving Transformation and Innovation
- Client satisfaction and relationship
- Contract & Process Compliance
- Identify opportunities for Organic growth, support account expansion.
- Partner with client to plan and execute strategic initiatives.
- Act as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities.
- Understand business management and client needs to position the right offerings to bring value.
- Ensure implementation of best practices in the areas of People, Process, Technology and Controls.
- Manage process performance and service levels.
- Work closely with Practice teams to deliver all Transformation projects.
- Manage performance and talent pipeline within the team to meet business needs.
- Support RFPs, client presentations as F&A domain expert for new pursuits
Requirements
- 14–16 years of proven experience in BPO in a global complex environment/experience vary depending on the qualification
- Should have led large client delivery/portfolio delivery in the F&A space 80-100 FTEs
- Subject matter expert in the F&A domain – with expertise in RTR tower with a good level of understanding on PTP and OTC
- Understanding of US Insurance market
- Should have good exposure of latest tools and technologies on F&A towers (Oracle, Blackline, etc.)
- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc.
- Leadership skills in a multicultural environment managing Global/Regional Delivery
- Ability to influence senior business stakeholders at the client end.
- Strong relationship building, communication, and influencing skills.
- Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction - Strong commercial awareness and project management ability
- Experience in change management.
- Transformation mindset
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
VP Commercial leading sales and marketing strategies for Yara in Finland. Focused on sustainable growth and collaboration within the agricultural sector.
GVP, Professional Services managing post - sale delivery engine and leading a multifunctional team. Collaborating closely with executives to drive revenue and ensure optimal customer success.
Vice President of Logistics driving efficiency at Uline, a top North American freight shipper. Leading a corporate logistics team to enhance operations and carrier partnerships.
Drives fraud analytics and strategy initiatives for Synchrony Financial's credit products. Collaborates across functions to innovate and optimize fraud strategies impacting business success.
Vice President, Threat Management leading Fidelity’s comprehensive threat management program across various business units. Ensuring safety for associates and customers through effective management and strategic planning.
Manage Confirmation & Settlements Team for Interest Rates Derivatives. Oversee trade confirmation, settlement specialists, and industry representation.
Solution Designer responsible for end - to - end high - level business design. Engaging with stakeholders and analysing requirements at vice president level.
Quality Automation Specialist undertaking automated testing activities to support defect free deployment. Focused on quality solutions through automation strategies and continuous integration with multiple stakeholders.
VP of Strategy & Corporate Development at Envista driving M&A growth and strategic initiatives in the dental industry. Collaborating with leadership to define actionable strategies for business expansion.