Hybrid Solutions Consultant

at Exclusive Networks

• Job title: Solutions Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Manila, Philippines

About the role

• Solutions Consultant responsible for pre/post sales support and assisting in technical solution design within the cybersecurity domain.

Responsibilities

• Collaborate closely with the sales team to understand customer requirements, challenges, and objectives
• Conduct comprehensive product demonstrations and presentations to showcase the features, functionality, and benefits of our solutions
• Translate customer needs into tailored solution designs and proposals that align with our product portfolio
• Assist in the creation and review of RFPs (Request for Proposals) and RFIs (Request for Information) by providing technical expertise and input
• Engage in technical discussions and solution design sessions with customers, understanding their technical environment and providing recommendations
• Identify and address technical objections or concerns raised by customers, providing appropriate responses and solutions
• Collaborate with internal teams, including engineering, product management, and professional services, to ensure the feasibility and successful implementation of proposed solutions
• Conduct product evaluations, proof-of-concepts (POCs), and technical workshops to demonstrate the functionality and feasibility of our solutions
• Stay up-to-date with industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations
• Assist in the development and delivery of training programs for sales teams to enhance their product knowledge and solution selling skills
• Responsible in providing post sales support and project implementation and KT
• Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
• Ensure that the below process are observed/practices:
• Conducting a project kick off meeting with customer & documenting the implementation procedures
• Aligning project implementation within the signed scope of work agreed with the end user
• Obtaining a signed UAT from the authorized end user contact person after completing an implementation activity
• Documentation for processes and procedures
• Hand over of projects to partner account or post sales team
• Keeping up to date with new solutions, new product patches & updates, support options, deployment guidelines, etc.
• Maintain knowledge of roadmap, technology and product portfolio and share with the team
• Ensure that certification requirements across the product portfolio is met
• Ticket management and assignment within the SLAs in Vision ticketing system
• Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs

Requirements

• Review project sow with presales, sales team or post sales lead
• Conducts project kick off and discuss prerequisites
• Conducts project implementation and configuration vs agreed sow and timeline
• Provides activity reports vs project progress
• Conducts User Acceptance Test of completed projects
• Conducts Knowledge transfer of completed projects
• Provides As built documentation of completed projects
• Provides L1-L2 after sales support via agreed SLA
• Coordinates support for L3 TAC support

Benefits

• HMO (Upon Regularization)
• Paid Leaves (Annual, Sick, Birthday, Well-being, Paternity/Maternity/Solo Parent)
• Variable Pay Eligibility