Infrastructure Analyst monitoring systems and applications for financial technology company in Brazil. Collaborating with teams to ensure system reliability and performance.
Responsibilities
Monitor infrastructure and applications, reviewing alerts and system health indicators.
Assist in investigating outages or service degradations, performing initial analysis and recording information for the technical team.
Support operation of AWS cloud environments under the guidance of more experienced analysts.
Assist in querying logs and system metrics to identify possible causes of failures.
Help create or maintain monitoring dashboards and alerts.
Execute documented operational procedures and contribute to improving those processes.
Collaborate with infrastructure and development teams to follow deployments and environment changes.
Log incidents, investigations and resolutions, contributing to the team's knowledge base.
Track actions defined in incident RCAs (Root Cause Analysis), assisting in controlling and verifying execution of agreed activities with responsible teams.
Develop awareness of the impact that failures or performance degradations have on customers, understanding the importance of quickly identifying and resolving issues in critical services.
Requirements
Knowledge of Linux
Computer networking
DNS
HTTP/HTTPS
Basic understanding of routers and firewalls
Cloud (preferred)
Monitoring (hands-on experience or study)
Prior experience with monitoring tools (Zabbix, Grafana, Prometheus or CloudWatch)
Docker or container technologies
Git
Basic scripting (Bash or Python)
Benefits
Meal voucher or food allowance
Flexible Benefit (Flash)
Medical insurance
Partners for psychological, legal, financial and nutritional support (CLUDE, C4LIFE and ASQ)
Psicologia Viva (psychological care platform)
Dental care
Childcare assistance
Support for children with special needs
Fertility treatment assistance
Extended maternity and paternity leave
Commuter voucher or Home Office allowance (for telework contracts)
Gympass (Wellhub) and TotalPass
Flexible working hours
Life insurance
Partnership club (employee discounts)
Partnership with Sesc
Just dress — no dress code
Day off on your birthday
Scholarship (education incentive program)
PPR (profit sharing) or bonus — based on achievement of targets and results.
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