Oracle Applications Architect leading architecture, design, and optimization of Oracle ERP solutions at GDIT. Collaborating with teams to ensure safety and security of the nation through modernization efforts.
About the role
- Customer Solutions Manager at everstox supporting e-commerce logistics. Managing customer relationships and operational excellence in a hybrid work environment.
Responsibilities
- Act as the main point of contact for a portfolio of existing customers
- Work on solution-oriented technical requests, translating customer needs into scalable system solutions and configuration
- Manage larger, cross-functional operational topics that go beyond day-to-day support
- Identify opportunities, optimizations and strategic options within customer setups
- Coordinate technical and operational topics with internal teams and external partners
- Manage customer expectations, communication and occasional escalations
- Contribute to improving processes, documentation and scalable ways of working across customer operations
Requirements
- Experience in customer success, (technical) account management, operations or a comparable customer-facing role
- Good understanding of logistics, fulfillment, eCommerce operations and software products, or highly motivated to build this knowledge
- Structured and reliable way of working, able to manage multiple customer topics in parallel
- Confident communication with operational and technical stakeholders
- Hands-on, solution-oriented mindset, taking strong ownership of topics
- Enjoy working cross-functionally in a complex environment
- Fluent in German and English, spoken and written
Benefits
- Flexible work arrangements
- Modern equipment: Choose the laptop & cell phone for business and private needs
- Job bikes
- Wellpass perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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