Manager, Account Management at Mastercard developing relationships with Community Institutions customers. Building strong relationships and implementing account plans for revenue growth and market share.
About the role
- Key Account Manager at evenito AG developing tailored growth plans for enterprise clients. Collaborating with Solution Consultants to drive account success and optimize event processes.
Responsibilities
- Strategic account development: For each of your clients you develop tailored growth plans. You build relationships, map their organizations, understand decision-making processes, and identify growth opportunities.
- Commercial responsibility: You take ownership of multiple enterprise accounts. You identify upsell and cross-sell opportunities, close expansion deals, and ensure that evenito becomes more valuable to your customers each year.
- Product expertise & consulting: You know our product in detail — and use that knowledge to advise your customers as a trusted partner. You understand their event processes, challenge workflows where necessary, and show them how to build smarter structures and optimize their organization with evenito.
- Usage & health monitoring: Together with our Solution Consultants, you analyze product usage and account health. You detect deviations early and ensure your accounts receive the expected — and additional — value.
- Voice of the customer & roadmap impact: You bring back what matters. From specific feature requests to wish lists: you collect and structure feedback and ensure the product team has the right context for roadmap planning. Your insights are based on real use cases — not assumptions.
- Internal coordination: You work closely with Product, Support, and Consulting to create a seamless customer experience. You escalate when necessary and make sure your accounts are always well taken care of.
Requirements
- 3+ years' experience in B2B SaaS account management or in strategic customer-facing roles
- Experience working with large enterprise customers and complex stakeholder structures
- A structured, methodical way of working — you plan ahead, document clearly, and keep things under control
- The ability to advise customers, challenge them, and co-develop solutions together
- Bonus: Experience in event management, MarTech, or modular SaaS platforms
- Bonus: Prior familiarity with the event tool evenito is a plus
- Native German; fluent English for internal and external communication; additional languages are a plus.
Benefits
- High impact & scope for influence: This role is strategically relevant and visible — you will work closely with the CEO, COO, Head of Sales, and Head of Product and actively shape the future of our product.
- Responsibility & trust: We are not looking for implementers, but thinkers. You take responsibility and develop your role with real ownership.
- International, dynamic team: Colleagues from around the world, lots of energy, team spirit, and a passion for great events — with us you will find a modern, international environment.
- Attractive compensation package: We offer a competitive base salary plus a commission model that directly rewards your sales successes and closed deals.
- Modern office in the heart of Zurich: Our new HQ is centrally located in downtown Zurich — modern, inspiring, and well connected.
- 30+ vacation days & work-life balance: 30 vacation days per year — plus one day for each year you stay with us. Rest is part of our performance principle.
- Flexible working: Whether in the office or remote (CET ±2h): we embrace flexibility, but emphasize real collaboration and proximity to the team for important matters.
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