About the role

Gateway Support Engineer ensuring successful operations of Eutelsat Services in satellite communications. Collaborating with global teams to improve satellite connectivity.

Responsibilities

Act as the Gateway Subject Matter Expert (SME) within the global operations team.
Provide RF and Gateway technical support to the OneWeb Operations staff members.
Perform proactive analysis and conduct heath checks to identify network anomalies before the impact commercial service.
Define and document the operational processes required to integrate and support Gateway operations.
Define the configuration of Network Management Systems (NMS) to ensure smooth and continuous service operations.
Regularly interact with OneWeb Test, Ground, Network and User Terminal Engineers to perform system integration and operations.
Perform Complex Fault Diagnostics, Isolation and Recovery (FDIR).
Review and evaluate Incident, Change and Problem records related to Gateway operations to ensure the relevant incident data, method of procedures, back out plans, resolution details and root cause investigations are captured correctly.
Own the continual service improvement of Gateway performance and operational procedures.
Occasional Travelling to regional SNPs Business office hours for UK role + on-call rotation.

Bachelor’s degree in engineering and/or Computer Science or demonstrated equivalent experience.
Experience in troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WAN/LAN equipment.
Experience in testing of Gateway Antenna systems and subsystems.
Experience in performing RF Data Analysis & Pre-launch Optimization of Gateway sites and equipment.
Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment.
Knowledge of Uplink Power Control and ACM Adaptive Coding and Modulation.
Working knowledge of IP routing and networking.
In-depth prior experience of satellite/telecommunications network operations.
Detailed understanding of Network Management system software used in satellite and/or telecommunications systems.
Expertise in and the ability to develop and thoroughly document network operational procedures.
Self-starter, proactively takes the lead/initiative to ensure operational issues are resolved effectively and efficiently.
Excellent verbal and written communication skills.

Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.