Frontline Support Engineer delivering customer support via phone, email, and chat for Eptura's innovative worktech solutions empowering workplaces and assets.
About the role
- Technical Support & Monitoring Analyst providing Level 1 support and managing IT incidents for a leading payment processing company. Collaborating with International Card Organizations to resolve technical issues for systems.
Responsibilities
- Manage incidents and requests related to Processing and IT infrastructure, including daily reporting
- Provide Level 1 support for internal and external customer organizations and partners
- Perform system support and monitoring using various tools to identify and troubleshoot system malfunctions
- Collaborate daily with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departments
- This position primarily involves technical tasks from a system perspective; it does not include direct communication with cardholders or any form of end-client support activities
Requirements
- General understanding of IT technologies
- Skill to perform several tasks at the same time (multitasking)
- Ability to prioritize tasks when multiple issues are ongoing
- Work in team environment
- Self-motivation with good team spirit, keen to learn new things
- Very good knowledge of English language (verbal and in writing)
Benefits
- Intensive training courses in the first 2 months
- Hybrid working model (night shifts and someday shifts are from home, after the training period)
- 25 vacation days + other leave benefits
- Stimulating compensation package and rewarding program
- Possibility to learn and advance according to skills and performance within the team and to different departments
- Team buildings
- Annual performance-based bonus
- Private health insurance
- Top-of-the-line tools and equipment
- Career development and annual performance review
- Employee referral bonus, volunteering activities
- Opportunity to work in a dynamic, stable, and international environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
As an IT Support Engineer, you will assist employees with IT challenges while ensuring stable operations. Work between onsite and remote support for the company.
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