Case Manager handling partner onboarding in Spanish for coverletter.tech. Responsible for managing to onboard clients and communicating with stakeholders.
About the role
- Construction Support Manager providing technical support and consultation during construction projects in the UK. Focusing on key customer issues while traveling to project sites and headquarters.
Responsibilities
- Deliver customer consultation on final technical execution to resolve unforeseen issues and complex on-site situations.
- Ensure system integrity where company products are used.
- Advise customers on how to meet warranty requirements.
- Travel to construction sites, customer locations, and head office as required to resolve technical issues and attend meetings.
- Senior technical support position requiring significant expertise and in-depth construction experience.
- Ability to make critical technical decisions independently, safely, and promptly.
- Provide clear technical guidance to customers and internal teams, instilling confidence in our solutions.
- Deliver project-specific technical guidance during construction for defined projects.
- Provide support for complex enquiries and review standard/bespoke details.
- Contribute to the development of FAQs and technical documentation across the UK for the full range of Promat and Etex solutions.
- Work closely with Drywall Site Technicians, Technical, and Commercial teams to provide exceptional support.
- Share technical insights to improve company offerings and services.
- Lead knowledge-sharing sessions to update the wider team on technical issues and best practices.
Requirements
- Strong experience in the construction industry, ideally with knowledge of similar products used in project construction.
- Able to build trust and form strong working relationships with customers and colleagues.
- Confident in explaining technical information clearly and persuasively.
- Focused on delivering practical, reliable technical support that meets customer needs.
- Enjoys sharing knowledge and helping others learn and grow.
- Works well as part of a team, collaborating across technical and commercial roles.
Benefits
- We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture – we connect & care about those around us.
- We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future.
- We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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