Hybrid IT Support Specialist

at EstimateOne

• Job title: IT Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: A$70,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, MacOS
• Location requirements: Hybrid, Melbourne, Australia

About the role

• IT Support Specialist supporting a global team with IT-related tasks and technical issues at E1. Manage user support, documentation, and equipment setup for a smoothly operating IT infrastructure.

Responsibilities

• Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
• Monitor and manage support tickets, ensuring timely resolution and proper documentation of issues and solutions.
• Assist in setting up and configuring new hardware and software for employees, including desktops, laptops, and peripheral devices.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Perform routine maintenance tasks, such as updates, backups, and system checks, to ensure the smooth operation of IT infrastructure.
• Maintain accurate records of IT assets, configurations, and procedures, and update documentation as needed.
• Work closely with the IT team to escalate complex issues and assist in larger projects as required.

Requirements

• You have a strong understanding of computer hardware, operating systems (Windows, MacOS), and common software applications.
• You have strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• You’re a clear and transparent communicator and have excellent communication skills, both verbal and written, to interact with non-technical users.
• You’ve demonstrated a strong technical interest, particularly in Cyber Security or related IT fields.
• You’re a systems thinker interested in improving the efficiency of internal team processes and tooling
• You’re detail-oriented and organised
• You can work independently and manage your time effectively
• You like to roll your sleeves up and get your hands dirty wherever you can, and have an eagerness to learn and adapt to new technologies and procedures
• You’re currently pursuing or have recently completed a degree in Cyber Security, Information Technology, Computer Science, or another related field.
• If you have prior experience in a technical support role, it’s a bonus, but not mandatory.

Benefits

• We’re a flexible workplace - you can work from home but need to be able to come in the office regularly for tech support and hardware needs.
• If you need part-time arrangements let us know when you apply and we’ll see if we can make it work for you
• $3,000 budget each year to put towards your professional development
• $500 budget each year to put towards wellbeing
• $500 each year to design your own WFH set up
• You’ll get 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
• Paid Parental leave (16 week primary carer, 6 weeks secondary carer)
• Volunteer leave
• You’ll get access to 3 free & anonymous therapy sessions each year
• We partake in business wide activities twice per quarter (think escape rooms, drawing classes, games afternoons, online trivia)
• We also match non-profit donations 2:1