Expert Systems Engineer providing Tier 2 application support for ViewPoint, ensuring operational stability and effective use in financial services. Collaborating with business users and technical teams to resolve issues.
About the role
- System Analyst facilitating projects and supporting operational efficiency for a leading retail company. Engaging in agile methodologies and collaboration across business and IT sectors.
Responsibilities
- APP: generate indicators and support their analysis to guide decision-making
- Monitor and address system accessibility failures, implementing corrective actions, applying updates, or contacting the responsible vendor to maintain uninterrupted system access
- Act as a facilitator between the business and delivery teams for improvements and projects
- Ensure alignment between business areas and the IT department
- Mediate conflicts involving scope, escalating relevant actions when necessary
- Support the system operation of the areas under your responsibility
- Operate the area's tools, ensuring execution of processes
- Support and maintain technical solutions delivered to the business
- Actively participate in agile ceremonies
- Support the Product Owner in backlog prioritization
- Contribute to writing user stories and acceptance criteria
- Monitor and report metrics
- Collaborate on continuous process improvement, suggesting adjustments to increase efficiency
- Ensure deliveries follow agile quality practices, continuous integration, and incremental releases
Requirements
- APP: Understand store mechanics, publishing processes, and KPIs generated by stores
- Experience executing projects using PMI and Agile methodologies in IT
- Experience gathering and organizing business requests, preparing Project Charters to evaluate new demands
- Experience supporting day-to-day operations from an IT perspective
- Experience using tools such as JIRA, Azure DevOps, Trello, etc.
- Ensure alignment between business areas and the IT department
- Experience leading meetings with business stakeholders to elicit and define requirements
- Experience leading meetings with development teams and vendors to request services
- 4 to 5 years of experience in the field
- Bachelor's degree in technology or engineering
- Practical experience with Scrum and/or Kanban
- Experience in multidisciplinary agile environments
- Ability to act as a facilitator between business and technology within an agile context
- Desirable: knowledge of OKRs or other agile result-management practices
- Knowledge and experience working on diverse IT projects and requests using agile methodologies
- Certifications such as PMP or other agile methodology certifications
- ITIL certification
- Experience working as a Systems Analyst on various projects
- Prior experience at an IT consultancy (e.g., Accenture, CI&T, Concrete), an advertising/digital marketing agency, or a technology startup
- Certifications in agile methodologies (CSM, PSM I/II, SAFe Agilist, Kanban Management Professional)
- Experience in agile transformation or supporting teams in adopting agile practices
- Knowledge of Lean Inception or agile discovery practices
Benefits
- Hybrid work model
- Flexible hours
- Transportation allowance
- Meal allowance
- Food/grocery allowance
- Health insurance
- Dental plan
- Profit sharing
- Birthday day off
- Discounts with partner companies
- Zenklub – emotional support platform for employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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