Customer Care Specialist providing support for FNBO's clients via phone and online. Handling account inquiries, technical support, and resolving issues for customer satisfaction.
EA
Hybrid Customer Service Associate II
Posted 3 months ago
About the role
- Customer Service Associate II at Resideo responding to customer inquiries and managing order processing. Collaborating with various departments to resolve customer issues and provide support for a portfolio of accounts.
Responsibilities
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
- Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
- Assist other customer service associates with administrative duties.
- Communicate with other departments to resolve customer issues.
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Requirements
- Some experience in the field.
- Prior experience with advanced usage of the English language inclusive of written and verbal communication.
- Critical thinking mindset
- Attention to detail
- Problem solving skillset
Benefits
- Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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