Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Manager of Infrastructure Operations at ERP Suites ensuring stable and secure IT infrastructure. Overseeing infrastructure team, fulfilling customer requests, and directing operational excellence for projects.
Responsibilities
- Ensure customer cases receive professional responses within eight business hours, are updated daily, and are resolved efficiently.
- Partner with Service Delivery Managers to provide customers with consistent communication and a unified service experience.
- Lead infrastructure work streams in customer onboardings, JD Edwards upgrades, and other customer-facing projects.
- Coordinate with Project Managers to schedule, plan, and execute project activities to ensure on-time and successful customer go-lives.
- Lead daily team standups to manage work and maintain alignment.
- Conduct weekly one-on-one meetings with team members to support performance, engagement, and development.
- Develop quarterly goals, complete performance evaluations, and create individualized development plans for team members.
- Collaborate with the Data Service Manager to plan and execute infrastructure and data center upgrades and modifications.
- Participate in complex infrastructure upgrades, migrations, and technology changes.
- Foster a culture of accountability, teamwork, and continuous improvement within the infrastructure operations team.
- Monitor and enforce service level agreements (SLAs) to meet performance expectations.
- Develop and implement disaster recovery and business continuity plans to ensure business resilience.
- Stay up to date with industry trends and emerging technologies to drive innovation and efficiency.
Requirements
- 5+ years in IT infrastructure management
- 3–5 years of management experience in a multi-tenant managed services or consulting environment, including direct people leadership
- Demonstrated success mentoring and developing team members personally and professionally
- Hands-on experience leading or working in enterprise or data center networking, including customer connectivity, tenant isolation, and spine-leaf architectures
- Broad knowledge of related data center technologies such as storage, data protection, compute, and network systems
- Strong interpersonal and communication skills with the ability to collaborate effectively across departments
- Experienced in guiding teams through complex problem-solving while balancing technical delivery with team development
- Certifications (Preferred): ITIL, Cisco, Microsoft, AWS, or other relevant industry certifications
- Practical knowledge of Cisco ACI or similar spine-leaf data center networking
- Experience leading or managing compute environments based on VMware hypervisor technology
Benefits
- Flexible working environment focused on completing the job while supporting employee well-being and work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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