Payroll Specialist handling payroll processing for clients using DATEV in Germany. Responsible for compliance with tax regulations and effective client communication.
EI
Hybrid Chargé de support logiciel, paie
Posted 4 months ago
About the role
- Support software assistant in payroll solutions focused on improving the user experience. Collaborate with clients to provide technical support and continuously enhance the product.
Responsibilities
- Accompagner les utilisateurs : Experts-comptables, spécialistes de paie dans l’utilisation de nos solutions de paie
- Assurer le support technique et fonctionnel niveau 1 et 2
- Diagnostiquer et résoudre les incidents
- Contribuer à l’amélioration continue du produit
- Rédiger et mettre à jour des supports d’aide et de FAQ
- Animer des formations en visio-conférence
Requirements
- Expérience en cabinet ou gestionnaire de paie multi-conventions et / ou en centre d’appels chez un éditeur logiciel
- Solides bases en paie
- Expérience réussie en assistance client
- Excellent relationnel client
- Bonnes capacités d’analyse et de priorisation
- Autonomie, Organisation, Adaptabilité, Rigueur, Sens aigu du service client, collaboration dans un environnement dynamique
Benefits
- Tickets restaurant (Carte Swile)
- Environnement bienveillant
- Équipe ambitieuse
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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