Customer service representative managing customer inquiries via phone and email for Münzenversandhaus Reppa GmbH. Contributing to customer loyalty through support and solutions.
About the role
- English-speaking Customer Care Specialist providing top-quality support via phone and email for Croatian-speaking customers. Manage service requests and coordinate technician activities in a dynamic environment.
Responsibilities
- Provide top-quality support to our Croatian-speaking customers via phone and email
- Manage service requests, schedule maintenance visits, and coordinate technician activities
- Log and track cases accurately in our internal systems
- Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
- Collaborate across shifts to keep everything running seamlessly
Requirements
- Near-native skills in English - but any additional language knowledge is considered as a plus: German, Italian, French, Spanish, Hungarian
- Strong communication and problem-solving skills
- Organized, detail-oriented, and proactive — even in busy moments
- Comfortable working in a dynamic, multinational environment
- Proficient with MS Office (Excel & Outlook); Salesforce experience is a plus
- be located in Hungary or willing to relocate
- Fresh graduates are encouraged to apply! Enthusiasm, curiosity, and a can-do attitude matter most
Benefits
- A clear path for career progression and internal mobility
- Comprehensive onboarding and training
- Daily use of your language skills in a meaningful role
- A welcoming, stable workplace where your contributions make a difference
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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