Inside Sales Representative handling sales calls and outreach in healthcare for BPO firm. Presenting insurance solutions and engaging prospects to enhance healthcare access.
Responsibilities
Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospects across multiple healthcare business lines
Present and explain Unity’s self-funded insurance solutions and Kindred’s Direct Primary Care model to businesses, organizations, and individuals
Engage prospects in consultative conversations to uncover needs, qualify opportunities, and guide them to the right Epic solution
Convert inbound leads and referrals into booked appointments, proposals, or enrollments, depending on the line of business
Manage a high volume of daily activities, including outbound calls, scheduled appointments, pipeline updates, and follow-ups
Track all interactions and sales progress in the CRM to ensure accurate data entry and pipeline visibility
Build and maintain a strong pipeline through cold calling, warm calling, networking lists, digital leads, and company-provided prospecting tools
Present solutions virtually or by phone, moving prospects from early-stage interest to proposals or enrollment discussions
Follow structured sales workflows to ensure timely follow-up and maximize conversion
Work closely with the BPO Team Lead, Director of BPO, and Unity/Kindred leadership to move deals efficiently through the sales funnel
Partner with marketing, community outreach, and outside sales teams for lead hand-offs and coordinated sales efforts
Support appointment-setting for larger enterprise, municipal, or strategic opportunities when needed
Provide feedback on lead quality, objection trends, and market insights to refine scripts and sales approaches
Participate in ongoing sales training, role plays, and certification initiatives across all Epic BPO programs
Requirements
1–3+ years of inside sales or call-center sales experience (healthcare, insurance, or benefits sales preferred)
Strong communication skills, professional phone presence, and consultative selling ability
Comfort with high outbound call volume and activity-based performance metrics
Experience selling solutions, ideally in a regulated or service-based environment
Ability to learn and confidently explain healthcare and insurance concepts with training
CRM experience and strong organizational skills to manage a sales pipeline effectively
Motivated, competitive, and eager to grow into advanced sales or leadership roles as the BPO scales
Benefits
Competitive base pay plus commission structure
Clear career pathways into Team Lead, Outside Sales, or BPO leadership roles
Ongoing training in healthcare sales, insurance solutions, and direct primary care models
A growing, stable healthcare ecosystem with multiple product lines to sell
Onsite, team-oriented work environment with strong leadership support
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