Product Ops Lead for Trustpair's Product team operating in B2B SaaS. Driving operational effectiveness with a focus on AI - enabled improvements in a freelance role.
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Hybrid Product Operations Support Manager
Posted 15 hours ago
About the role
- Product Operations Support Manager at Engel & Völkers' Tech Hub in Athens, managing product support operations and collaborating with teams on technology solutions. Join a pioneering team in digitizing the real estate industry.
Responsibilities
- Manage the product support pipeline, including ticket triage, bug reporting, and escalation in Jira & Fresh Service
- Work closely with Product Managers to align on priorities and process improvements
- Collaborate with the Service Desk and Product teams on release notes, ensuring awareness of system changes and staying up-to-date of all updates
- Create and maintain support documentations (Knowledge Base articles, FAQs, process guidelines)
- Ensure SLA / OLA compliance and ticket resolution quality
- Maintain stakeholder communication
- Contribute to continuous process improvements and reporting on KPIs such as ticket turnaround times and backlog health
Requirements
- 2+ years of experience in product operations, IT support, or a similar role
- Experience in SaaS, prop-tech, or enterprise software environments is a plus
- Proficiency in ticketing and documentation systems (Jira, Fresh Service preferred)
- Strong communication and problem-solving skills with a structured, hands-on mindset
- Have experience working in a fast-paced, international environment
- Have excellent verbal and written communication skills in English
- Be available for occasional EU travel when needed (valid passport required)
Benefits
- Minimum 22 days annual leave plus 24.12 / 31.12 off
- A competitive salary
- Comprehensive private health insurance
- Udemy learning flatrate + courses from the Engel & Völkers academy
- Monthly meal allowance
- Regular performance reviews ensuring clear career progression paths
- State of the art equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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