Call Center Agent managing inbound inquiries for Mastercard and Visa credit card services. Based in Saarbrücken or Homburg/Saar with options for part - time or full - time.
About the role
- Call Center Agent at Engel & Völkers responsible for customer inquiries and support via phone. Managing relationships and communication effectively within the Sales Team in Athens, Greece.
Responsibilities
- Managing incoming calls
- Being a primary point of contact for customer phone inquiries regarding Engel & Völkers’ properties
- Resolving issues as they arise & handling customer complaints, ensuring communication with the Sales Team
- Building strong customer relationships by responding to requests and concerns effectively and professionally
- Assigning call leads to the Sales Team
Requirements
- Higher Education
- Fluent in Greek and English language, written and spoken (German would be considered an asset)
- Proficiency in MS Office and Google Workspace
- Excellent written and verbal communication skills
- Customer - oriented approach
- Ability to multi - task and manage time effectively
- Experience in similar role will be considered a plus
Benefits
- Competitive compensation package
- Monthly meal allowance
- Private health insurance coverage
- Learning & upskilling opportunities
- Opportunities for professional development and career growth
- Wellbeing package featuring exclusive discounts on gym memberships and high - quality meal delivery services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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