Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
About the role
- Technical Support Engineer at Emerson supporting customers with technical problems and solutions. Collaborates across teams to enhance product performance and customer satisfaction in technical inquiries.
Responsibilities
- Resolves technical issues for customers focusing on Enterprise and Strategic Tiers
- Partners with Sales to recommend a support strategy for targeted accounts.
- Resolves platform and systems issues brought up by Emerson Test & Measurement Stakeholders across all regions.
- Manages critical blocking issues to R&D and maintains relationship with R&D Support Coordinators and Developers.
- Educates other TSEs through advanced or customized trainings & continuous educations.
- Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding) when the predominant need is platform and system expertise.
- Consistently recommends KCS methodology in all cases and escalations.
- Provides feedback on improvements to the customer experience to relevant teams cross-functionally.
- Reports design, reliability, or maintenance issues or bugs to R&D.
- Contributes to team development by sharing customer insights.
Requirements
- Bachelor’s of Engineering or Computer Science or Engineering Degree required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science.
- 3+ years of work experience in a customer-facing technical role or other relevant industry experience.
- Experience owning and advocating for customer issues or needs.
- Experience prioritizing multiple tasks.
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred).
- Fluent in English and Italian is mandatory
- The candidate must be eligible to Italian security clearance.
- Availability to travel up to 20% of time in Italy and EMEA.
Benefits
- Professional development opportunities
- Mentorship programs
- Employee recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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