Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Agent Product Manager designing AI-powered solutions and workflows for enterprise clients. Partnering with customers to transform operations through innovative AI technology in a hybrid environment.
Responsibilities
- Understand Human Workflows: Partner with enterprise customers to map end-to-end processes, uncover inefficiencies, and identify opportunities where agentic AI can create impact.
- Design AI Employees: Translate workflows into agentic multi-agent systems, integrating data, applications, and UI-driven human oversight.
- Bridge Business and Technology: Work hand-in-hand with engineering and design to turn client requirements into scalable agent capabilities and elegant product experiences.
- Drive Strategic Roadmaps: Own the lifecycle of your AI employees—from concept through deployment—guided by customer feedback, data, and business outcomes.
- Champion Adoption & Value: Ensure customers achieve measurable ROI, advocate for your solutions internally and externally, and evangelize the power of agentic AI.
- Continuously Optimize: Use data and customer insights to refine workflows, enhance capabilities, and identify new areas for automation and transformation.
Requirements
- Proven Client-Facing Experience: 4+ years in consulting, engagement management, product, or as a founder—trusted by senior stakeholders.
- Entrepreneurial Mindset: Self-starter who thrives in ambiguity, owns outcomes, and builds solutions from the ground up.
- Strategic Product Acumen: Ability to go beyond surface-level requests and solve the *real* business problem.
- Technical Credibility: Comfortable diving into architectural trade-offs, APIs, and agentic design with engineers.
- Systems Thinking: Natural ability to see the whole picture, anticipate downstream effects, and design resilient solutions.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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