Relationship Manager providing tailored financial advice and investment strategies for Ultra High Net Worth clients in Asia. Involves developing long - term client relationships and implementing investment strategies.
About the role
- Account Manager managing strategic customer accounts at ELSA, an AI-powered English communication training company. Ensuring exceptional client satisfaction and fostering growth through strong relationships.
Responsibilities
- Take proactive ownership and oversee the success of a designated portfolio of strategic ELSA customers
- Collaborate closely with the Sales team to devise tailored account strategies for individual customers
- Craft personalized success plans for each assigned client aimed at fostering ELSA product adoption, expansion, and loyalty
- Lead the onboarding and implementation process for new clients
- Forge and sustain trusted advisor relationships at the executive level
- Engage with internal stakeholders to drive collaborative success
- Collaborate with the global team in developing internal and customer-facing processes, initiatives, and materials
Requirements
- Fluency in English, and preferably proficiency in another language (Chinese or Korean or Thai is a plus)
- Over five years of experience in B2B customer success, account management, consulting, or sales, with a preference for SaaS exposure
- Strong inclination towards continuous learning and possess a curious, lifelong learning mindset
- Interest in growing a market and developing personnel
- Prior experience collaborating with intricate organizational structures and large enterprises
- Capable of cultivating and maintaining trustworthy relationships with key decision-makers
- Understanding how to team with Sales to drive retention and upsells
- Exceptional verbal and written communication abilities
- Adeptness in project management and time management.
Benefits
- 12 days Annual leave
- 1 Birthday leave
- 1 Christmas leave
- Premium health insurance (Generali) and annual health check-up to keep you in top shape
- Full social insurance
- Free ELSA Premium courses to polish your language skills
- Annual company trips and quarterly happy hours work hard, play hard!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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