VP of Customer Success leading customer lifecycle and segmentation for a fast - growing SaaS company. Establishing a scalable model in the $40+ billion laundry market to enhance customer retention and success.
About the role
- Administration Specialist providing high-quality support to the CRM Facility and ERMA. Ensuring smooth liaison with the European Commission and efficient stakeholder engagement.
Responsibilities
- Provide high‑quality administrative, coordination, and documentation support to the Critical Raw Materials Facility (CRMF) and European Raw Materials Alliance (ERMA)
- Ensure smooth liaison with the European Commission and stakeholders
- Accurate maintenance of stakeholder and investment records
- Timely committee reporting and well-executed communication and dissemination activities.
- Provide end‑to‑end admin support across international partnerships and investment cases
- Support CRMF and ERMA in implementing relevant policies, programmes and activities
- Develop, maintain, and update stakeholder contact details and relationship notes
- Maintain up‑to‑date records on investment evaluations and pipeline status; file and control documentation
- Prepare high‑quality packs and documents for CRMF and ERMA Steering Committees
- Triage and respond to general inbox and other queries
Requirements
- Proven administrative coordination + 3 years' experience in an EU, international, public sector, or mission-driven environment supporting multi-stakeholder programmes/committees.
- Demonstrated experience preparing board/committee materials and taking ownership of document versioning, approvals and filing controls.
- Familiarity with EU institutional stakeholders and formal correspondence/meeting protocols (e.g., EC interactions, steering groups).
- Solid understanding of data protection and ethical conduct in handling sensitive information; practical experience applying GDPR-aligned practices.
- Bachelor's degree (or equivalent experience) in administration, international relations, business, or related field.
- Professional fluency in English; strong drafting/editing skills.
- Excellent written communication and document production (briefings, minutes, packs).
- Meticulous attention to detail; strong organisational and time-management skills.
- Stakeholder service orientation with confident, diplomatic liaison skills.
- Event/logistics coordination for site visits and business missions (travel, agendas, invites, briefing notes).
Benefits
- Professional development opportunities
- Flexible working arrangements
- Remote work possibilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager partnering with B2B clients to ensure value realization and retention of Spacewell's offerings. Driving product adoption and relationships with key stakeholders across multiple domains.
Coordenador de CRM managing CRM campaigns and strategies to enhance operations at Riachuelo. Collaborating across teams to ensure quality and efficiency in campaign execution.
Customer Success Manager focused on revenue expansion and client retention at Neocredit. Managing client accounts and identifying growth opportunities in a hybrid workplace.
Client Success Executive at Meltwater driving value for enterprise - level customers through strategic partnerships and account growth. Collaborating with internal teams to maximize customer satisfaction and retention in a hybrid role.
Senior Technology Portfolio Lead accountable for portfolio leadership across Enterprise CRM and Global Banking AI initiatives. Responsible for aligning business demand and technology strategy while ensuring compliance and effective execution.
Customer Success Manager at Conterra ensuring top strategic customers receive a white glove experience. Building relationships and engaging proactively to meet customer needs and challenges.
Account Manager ensuring implementation of Innovamat's educational methods in schools. Building relationships with educators and driving successful usage of innovative educational tools.
Senior Specialist in Customer Success enhancing customer value and growing business at Mastercard. Engaging with stakeholders to optimize Mastercard services for clients.
Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.