Omnichannel Manager supporting Vaccines business unit in SEA & India. Driving omnichannel strategies and execution for enhanced customer engagement within Sanofi.
About the role
- IT-Prozessmanager responsible for IT process development in telecommunications. Overseeing IT system implementation and managing related processes with a focus on strategic objectives.
Responsibilities
- Ongoing development of the target definitions for the process organization and IT system landscape of the telecommunications business unit
- Implementation and management of IT systems and associated processes (e.g., order management, customer service, network operations)
- Development of strategic objectives
- Commissioning and management of internal and external service providers and partners
- Participation in investment decisions, budget and medium-term planning, and analyses for project controlling
- Regular reporting on results, processes, deviations, and special issues
Requirements
- University degree (Diploma/Master) in a relevant technical field, industrial engineering, or equivalent
- Several years of experience in capturing, analyzing, and holistically managing process requirements, ideally in a telecommunications environment
- Proven practical project management experience
- Confident handling of data technology and standard PC software such as M365
- High sense of responsibility, strong customer and goal orientation, high quality of decision-making, and entrepreneurial thinking/acting
Benefits
- A team that supports each other and communicates openly
- Colleagues who share their knowledge and an environment where you can ask questions and your opinion matters
- Significant autonomy, room for your own ideas and projects that you can actively shape
- Managers who listen and promote development
- A culture where mistakes are allowed and appreciation is felt
- Structured onboarding and a genuine induction process
- Modern technologies and tools, with clearly defined processes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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